Products

    -All of the products we offer only high quality to you with box, card, keychain, extra laces,etc..
    -All of the shoes are brand new in their original packing unless otherwise noted.
    - We will offer you the tracking info after we sent the packages .
    -All shoes run true to size. You can order women size from us size 5.5-8.5(euro size 36-40) and men size from us size 8-13(euro size 41 to 47) including half sizes.
    - For all the orders, Full prepayment is required.

 Return/Exchange

    -We only offer store credits on shoes that are brand new and in the condition that we sent them to you.
    -Some unexceptable reasons for exchange are: I don't want the shoes anymore, I ordered the wrong size or color, colors of shoes are darker or lighter thanpictured,shoes do not fit.
    -Acceptable Reasons for exchange: Wrong shoes or size sent, factory defect on shoes,mistake on tradekernel.com's part.
    -The buyer is responsible for ALL shipping charges back to us! NO EXCEPTIONS. If you do not ship it back to us for inspection, we cannot offer you credit and an exchange.

Shipping & Delivery

-All Shoes are shipped from China. The shipping carrier we use depends on where you are located.
    -You will recieve a tracking number from us after 1-2 days in which you can go to the shipping carriers site and track the packages
    -All packages must be signed for. If no one is home to recieve your package, then it will be held until you are able to sign for the package.

Customs

 All our price did not included insurance. In case the shoes seized in Chinese customs, we will send, but in case the shoes seized in your country, we did not resend,and you still have to pay us.  If you would like to pay Insurance 15%, in case the shoes seized both in China and your country, we will resend.